31M

Legal

Terms of Service

Last updated: 6/4/2026

Template — not legal advice. This document is a working draft. Review and customise with qualified counsel before relying on it for any legal purpose.

1. Acceptance of Terms

These Terms of Service (“Terms”) govern your access to and use of the website at 31m.site (the “Site”) and the 31M care-management platform (the “Platform”) provided by 31M Health, Inc. (“31M,” “we,” “our,” or “us”). By accessing or using the Site or Platform, you agree to these Terms.

If you use the Platform on behalf of an organization, a separate written subscription agreement (the “Subscription Agreement”) and Business Associate Agreement (“BAA”) govern that use. In the event of a conflict between these Terms and the Subscription Agreement or BAA, the Subscription Agreement and BAA control.

2. Account registration and access

Platform access requires an approved account, provisioned through our Request Access flow and reviewed by 31M. You agree to provide accurate information, to keep your credentials confidential, and to notify us promptly of any suspected unauthorised access. You are responsible for activity that occurs under your account.

3. Acceptable use

You agree not to:

  • Use the Site or Platform in violation of applicable laws or regulations, including healthcare and privacy laws;
  • Reverse engineer, decompile, scrape, copy, or attempt to derive the source code or underlying ideas of the Platform;
  • Conduct security testing, penetration testing, or vulnerability research without our prior written authorisation;
  • Upload or transmit PHI through the marketing Site, or through any channel that is not part of a paid customer relationship with a signed BAA in place;
  • Interfere with, disrupt, or impose unreasonable load on the Platform, our infrastructure, or other users;
  • Use the Platform to develop a competing product or service, or to collect data for AI training without explicit written consent.

4. Customer data ownership

As between the parties, customers retain all right, title, and interest in and to data they submit to the Platform (“Customer Data”). Customers grant 31M a limited, non-exclusive licence to host, transmit, display, process, and create derivative works of Customer Data solely to provide, secure, and improve the Platform consistent with the Subscription Agreement and applicable BAA. Use of PHI is further governed by the BAA.

5. Intellectual property

The Site, the Platform, and all related software, designs, documentation, and content (excluding Customer Data) are the property of 31M and its licensors and are protected by intellectual property laws. “31M” and the 31M logo are trademarks of 31M Health, Inc.; you may not use them without prior written permission, except in factual references to our products.

6. Confidentiality

Each party may receive information that is marked confidential or would reasonably be understood as confidential. Each party agrees to use the other’s confidential information solely to perform its obligations under these Terms and any applicable Subscription Agreement, to protect it with the same degree of care it uses to protect its own confidential information of similar importance (and in no event less than a reasonable standard of care), and not to disclose it to third parties except to employees, contractors, or advisors with a need to know and bound by similar confidentiality obligations.

7. Fees and payment

Use of the Platform under a paid plan is subject to the fees and payment terms stated in the Subscription Agreement. The marketing Site does not enrol you in any paid service automatically; a Subscription Agreement must be separately executed.

8. Term, suspension, and termination

These Terms apply for as long as you use the Site or Platform. We may suspend or terminate your access if you materially breach these Terms, if continued provision of the service would pose a security or legal risk, or as otherwise permitted by the Subscription Agreement. Termination of a Subscription Agreement is governed by its termination provisions, including any wind-down and data-export obligations.

9. Disclaimer of warranties

Except as expressly set out in an executed Subscription Agreement, the Site and Platform are provided “as is” and “as available,” without warranties of any kind, whether express, implied, or statutory, including warranties of merchantability, fitness for a particular purpose, title, or non-infringement.

10. Limitation of liability

To the maximum extent permitted by law, 31M is not liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, or for any loss of profits, revenues, goodwill, or data, arising out of or relating to these Terms, even if advised of the possibility of such damages. 31M’s aggregate liability arising out of or relating to these Terms is limited as set out in the applicable Subscription Agreement, and in the absence of one, to the fees (if any) paid by you to 31M in the twelve months preceding the event giving rise to the claim.

11. Indemnification

Each party will defend the other against third-party claims to the extent set out in the Subscription Agreement. In the absence of a Subscription Agreement, you agree to defend, indemnify, and hold harmless 31M from and against claims arising out of your breach of these Terms, your violation of law, or your misuse of the Site.

12. Governing law and dispute resolution

These Terms are governed by the laws of the State of Delaware, excluding its conflict-of-laws principles. Any dispute arising out of or relating to these Terms that is not first resolved informally between the parties will be finally resolved by binding arbitration administered by a recognised arbitral body in Wilmington, Delaware, except that either party may seek injunctive relief in a court of competent jurisdiction to protect its intellectual property or confidential information. To the extent permitted by law, each party waives the right to a jury trial and to participate in any class or collective action.

13. Healthcare-specific provisions

31M is a software provider, not a healthcare provider. The Platform supports clinical workflows but does not provide medical advice, diagnosis, or treatment. Clinical decisions remain the responsibility of qualified licensed clinicians using their professional judgment. The Platform is not currently regulated by the U.S. Food and Drug Administration as a medical device under the present scope of its functionality. Customers are responsible for ensuring that their use of the Platform complies with their professional, organisational, and regulatory obligations.

14. Changes to these Terms

We may update these Terms from time to time. Material changes will be announced on the Site and, where appropriate, by direct notice to Platform customers. The “Last updated” date at the top reflects the most recent revision. Continued use of the Site or Platform after a change indicates acceptance of the updated Terms.

15. Contact

Questions about these Terms can be sent to legal@31m.site.

Mailing address: 31M Health, Inc. — [street address placeholder] — [city, state, ZIP, country].